Hero app — Oncologists' cancer outcome companion
The Hero app is an AI-powered assistant designed to help oncologists make faster, more accurate, and more consistent treatment decisions for their cancer patients. As a lead product designer, I led the end-to-end redesign of existing web-based platform to make the experience more accessible, improving app activation and engagement.
CONTEXT
Big outcome disparity exists between hospitals with good and poor workflows
There is a significant difference in overall survival rates between global centers of excellence and local hospitals. Our core thesis is that we can close the outcomes gap by standardizing workflows and empowering oncologists to make the best possible treatment decisions for patients.
EXISTING PLATFORM
Hero web platform
Before Hero shipped on mobile, I designed the web platform that oncologists use to review complex cases — pathology, radiology, treatment science, and clinical impressions in one workspace.
USER PAIN POINTS
Oncologists are struggling with lack of time and space to discuss cases with their peers
From in-person and video interviews: overburdened hospitals and high patient volume; overwhelming complexity in cancer care amid a specialist shortage. We observed that oncologists are sharing their cases in local chat groups, but the system is fragmented and hard to track.
SOLUTION 1
Introducing the Hero app
Hero app is designed to be mobile-first and chat-first—enabling doctors to access it anytime they want. It also proactively delivers insights that doctors can interact with and use to ask any questions.
SOLUTION 2
Quick access to digitized patients information, including workup items
Currently, patient information is stored in an outdated, web-based EMR system. By digitizing and synthesizing key findings, doctors can make better treatment decisions more efficiently.
SOLUTION 3 - BEHIND THE SCENE
Internal tool for cancer specialists to improve quality and reduce the turnaround time of insights.
We started developing the internal tool for internal cancer specialists review complex cases and deliver insights and answer questions from oncologists.
PROCESS
Validated the experience with oncologists
I ran regular meetings with oncologists to make decisions on the experience, including information architecture, conversation quality, clinical accuracy, and workflow fit. We verified with oncologists to make sure it enhanced their clinical workflows. Our success metrics included case viewed, case completed, and conversation depth. (Side note! I also helped produce interview videos by hiring videographers.)
Due to an NDA, I can't reveal more information. Please reach out to me via email (glimesong@gmail.com) for further details.